Privacy Policy

Effective date: May 17, 2021

We at Repeat know you care about how your and your End Customers’ personal information is used and shared, and we take your and your End Customers’ privacy seriously. Please read the following to learn more about our Shopify App Privacy Policy. By using or accessing our App and Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways. Remember that your use of our Services is at all times subject to Repeat Shopify Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in our Shopify Terms of Use.  

What does this Privacy Policy cover?

‍This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.

‍Personal Information we collect

When you install the App, we are automatically able to access the following types of Personal Information from your Shopify account:
     • Your name; and
     • Your email address.

Additionally, after you have installed the App and granted us Shopify Partner Access, we collect the following types of Personal Information from you and/or your End Customers:
     • Information regarding transactions on the Shopify Webstore, including but not limited to sales revenue, order      replenishment, purchase information about specific products sold, and information about your End Customers      (“Customer Data,” which is included when we use the term Personal Information).
     • Customer Data includes an End Customer’s name, email, physical address, billing information and their order      history on your Shopify Webstore.
     • For End Customers who opt-in to receive Electronic Messages, we receive their telephone number, email      address (or other electronic contact information), first name and complete order history.
     • Billing information you provide to Repeat.
     • Information about the browsing activity of individuals that visit your Shopify Webstore, including web      browser details and the most recent web page (if any) from which the Shopify Webstore and/or App was      accessed.

We also collect information from you either directly or through a third-party service provider using the following technologies (“Tracking Technologies”):
     • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique      identifier. Cookies tell us how and when pages and features in our Services are visited and by how many      people.
     • “Log files” track actions occurring on the Services, and collect data including your IP address, browser type,      Internet service provider, referring/exit pages, and date/time stamps.
     • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the      Services.

Your web browser(s) may offer a “Do Not Track” option, which allows the individual to signal to operators of websites and web applications and services (including behavioral advertising services) that he or she does not wish such operators to track certain of his or her online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, which means that we may collect information about your and your End Customers’ online activity both while you are using the Services and after you leave our Services.

We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for or use the Services or App or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. Please email us at team@getrepeat.io if you believe that a child under 13 may have provided us personal information.

‍How do we use Personal Information?

We use the Personal Information we collect from you and End Customers in order to provide the Services and to operate the App. Additionally, we use this Personal Information for the following purposes:
     • Communicate with you at your request;
     • Provide you with information about updates to the Services and App;
     • Optimize or improve the Services and App; and
     • Provide you with information or advertising relating to our products or services.

Electronic Messages.

We send Electronic Messages solely to End Customers who have consented to such receipt. You agree to provide End Customers with the notice about Electronic Messaging as set forth in our Terms of Service. If your End Customers no longer wish to receive Electronic Messages they may reply STOP at any time to cancel, HELP for help, or use the Unsubscribe feature at the bottom of certain Electronic Messages. Any phone numbers,  short codes, or other electronic identifiers Repeat uses to communicate with End Customers belong solely to Repeat and are non-transferable, whether during or upon termination of your use of the Services.

Data Retention.

We will retain Personal Information only for as long as necessary to fulfill the purposes for which the information was collected. The length of our data retention depends on the purposes for which we collected the information, the nature of the information, obligations as set forth in any contractual relationship that may govern the data and its retention, and any applicable legal obligations. At the conclusion of our retention, we will either destroy or de-identified the data, as allowed under applicable law.

‍Information that’s been de-identified.

We may de-identify yours or your End Customer’s Personal Information so that you and your End Customers are not identified as individuals, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you or your End Customers as individuals.

‍Advertisers:

We allow advertisers and/or merchant partners (“Advertisers”) to choose the demographic information of users who will see their advertisements and/or promotional offers and you agree that we may provide any of the information we have collected from you in de-identified or aggregated  form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers. For example, we might use the fact you are located in San Francisco to show you ads or offers for San Francisco businesses, but we will not tell such businesses who you are. Or, we might allow Advertisers to display their ads to users with similar usage patterns to yours, but we will not disclose usage information to Advertisers except in aggregate form, and not in a manner that would identify you personally. Note that if an advertiser asks us to show an ad to a certain audience or audience segment and you respond to that ad, the advertiser may conclude that you fit the description of the audience they were trying to reach.

‍Affiliated Businesses.

In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. One such service may include the ability for you to automatically transmit Third Party Account Information to your Services profile or to automatically transmit information in your Services profile to your third party account. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.

Analytics.

We may use third party analytics service providers, such as Google Analytics (https://www.google.com/analytics/terms/us.html) and Fullstory (https://www.fullstory.com/ legal/terms-and-conditions/), for our business purposes, including but not limited to improving and developing our Services, monitoring and analyzing use of our Services, and increasing the functionality and user-friendliness of our Services. When you use our Services, these analytics service providers may collect and retain some information about you by planting a persistent cookie or identifier on your web browser or device.

‍Our Agents.


We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Twilio helps us generate text messages, subject to its Terms of Service, https://www.twilio.com/legal/tos. Klaviyo helps us generate emails, subject to its Terms of Service, https://www.klaviyo.com/legal/terms-of-service. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Note that an “agent” may also be considered a “partner” in certain circumstances, and would be subject to the terms of the “Information that’s been de-identified” section in that regard.

Business Transfers.

If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, your and your End Customers’ Personal Information could be among the assets transferred to or acquired by a third party.Protection of Repeat and Others. We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of Repeat, our employees, our users, or others.  We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

‍Access to Personal Information


Please refer to Shopify’s Privacy Policy and Shopify’s account settings to understand what information you may access, edit and/or delete on your Shopify account.

The information you can view, update, and delete may change as the Services change and depending on what information you add to your Shopify account. If you have any questions about viewing or updating information we have on file about you or your End Customers, please contact us at team@getrepeat.io.

Under applicable laws, you have certain rights related to your access and control of your Personal Information. You may request that we correct, amend, or delete your Personal Information. We may reject your request to access, correct, amend, or delete your Personal Information, as permitted by applicable law. 

You also have the right to opt-out of us sharing (as defined under the California Privacy Rights Act) your Personal Information, including for direct marketing purposes, other than to our agents and subject to certain legal exceptions. If you make any of the requests above, such requests may limit or eliminate our ability to provide the Services and we may terminate the Services due to such requests. 

To exercise any of these rights or any other rights you may have under applicable laws, please contact us at team@getrepeat.io or 1-213-259-3736. For safety and to otherwise prevent fraud, we may ask you to provide certain information so we can confirm your identity.

Changes to this Privacy Policy


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will alert you to changes by sending a notice via the App, by sending you an email, and/or by some other means.

Contact Us

‍For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at team@getRepeat.io.