EFFECTIVE DATE: March 4, 2019
Personal Information we collect
When you install the App, we are automatically able to access the following types of Personal Information from your Shopify account:
• Your name; and
• Your e-mail address.
Additionally, after you have installed the App and granted us Shopify Partner Access, we collect the following types of Personal Information from you and/or your End Customers:
• Information regarding transactions on the Shopify Webstore, including but not limited to sales revenue, order replenishment, purchase information about specific products sold, and information about your End Customers (“Customer Data,” which is included when we use the term Personal Information).
• Customer Data includes an End Customer’s name, email, physical address, billing information and their order history on your Shopify Webstore.
• For End Customers who opt-in to receive Text Messages, we receive their telephone number, first name and complete order history.
• Billing information you provide to REPEAT.
• Information about the browsing activity of individuals that visit your Shopify Webstore, including web browser details and the most recent web page (if any) from which the Shopify Webstore and/or App was accessed.
We also collect information from you either directly or through a third-party service provider using the following technologies (“Tracking Technologies”):
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies tell us how and when pages and features in our Services are visited and by how many people.
• “Log files” track actions occurring on the Services, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Services.
Your web browser(s) may offer a “Do Not Track” option, which allows the individual to signal to operators of websites and web applications and services (including behavioral advertising services) that he or she does not wish such operators to track certain of his or her online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, which means that we may collect information about your and your customers’ online activity both while you are using the Services and after you leave our Services.
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for or use the Services or App or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. Please e-mail us at firstname.lastname@example.org if you believe that a child under 13 may have provided us personal information.
How do we use Personal Information?
We use the Personal Information we collect from you and End Customers in order to provide the Services and to operate the App. Additionally, we use this Personal Information for the following purposes:
• Communicate with you at your request;
• Provide you with information about updates to the Services and App;
• Optimize or improve the Services and App; and
• Provide you with information or advertising relating to our products or services.
Text Messages. We send Text Messages solely to End Customers who have consented to such receipt. You agree to provide End Customers with the notice about Text Messaging as set forth in our Terms of Service. If your End Customers no longer wish to receive Text Messages they may reply STOP at any time to cancel, and HELP for help.
Any phone numbers or short codes REPEAT uses to communicate with End Customers belong solely to REPEAT and are non-transferable, whether during or upon termination of your use of the Services.
Information that’s been de-identified. We may de-identify your Personal Information so that you are not identified as an individual, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual.
Advertisers: We allow advertisers and/or merchant partners (“Advertisers”) to choose the demographic information of users who will see their advertisements and/or promotional offers and you agree that we may provide any of the information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers. For example, we might use the fact you are located in San Francisco to show you ads or offers for San Francisco businesses, but we will not tell such businesses who you are. Or, we might allow Advertisers to display their ads to users with similar usage patterns to yours, but we will not disclose usage information to Advertisers except in aggregate form, and not in a manner that would identify you personally. Note that if an advertiser asks us to show an ad to a certain audience or audience segment and you respond to that ad, the advertiser may conclude that you fit the description of the audience they were trying to reach.
Affiliated Businesses. In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. One such service may include the ability for you to automatically transmit Third Party Account Information to your Services profile or to automatically transmit information in your Services profile to your third party account. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
Analytics. We may use third party analytics service providers, such as Google Analytics (https://www.google.com/analytics/terms/us.html) and Fullstory (https://www.fullstory.com/ legal/terms-and-conditions/), for our business purposes, including but not limited to improving and developing our Services, monitoring and analyzing use of our Services, and increasing the functionality and user-friendliness of our Services. When you use our Services, these analytics service providers may collect and retain some information about you by planting a persistent cookie or identifier on your web browser or device.
Our Agents. We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Twilio helps us generate Text Messages, subject to its Terms of Service, https://www.twilio.com/legal/tos. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Note that an “agent” may also be considered a “partner” in certain circumstances, and would be subject to the terms of the “Information that’s been de-identified” section in that regard.
Business Transfers. If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, your and your customers’ personal information could be among the assets transferred to or acquired by a third party.
Protection of REPEAT and Others. We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of REPEAT, our employees, our users, or others.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Access to Personal Information
The information you can view, update, and delete may change as the Services change and depending on what information you add to your Shopify account. If you have any questions about viewing or updating information we have on file about you or your customers, please contact us at email@example.com.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at firstname.lastname@example.org. Additionally, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to email@example.com.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org.